Returns & Refunds Pølicy

Last updated: 22 August 2026

At NØ BEACH label, each TØTE is produced with intention and care. We aim to ensure every piece meets our quality standards before it reaches you.

This policy explains your rights and options regarding returns and refunds.

1. Right of withdrawal — EU/EEA customers

If you are located in the European Union or EEA and purchase a standard product online, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. (European Union)

The withdrawal period begins when you, or a person nominated by you, receive the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the 14-day period expires.

2. Products made to order or personalised

The fact that we manufacture a product after receiving an order does not automatically mean that it is excluded from the right of withdrawal.

However, if we offer a product that is made according to your individual specifications or is clearly personalised, the statutory right of withdrawal may not apply where the applicable legal exception applies. (European Union)

Any such restriction will be clearly stated on the relevant product page before you place your order.

3. How to request a return

To initiate a return or exercise your right of withdrawal, please contact:

nobeachlabel@gmail.com

Please include:

• your full name;
• order number;
• product you wish to return; and
• whether you are exercising your statutory right of withdrawal.

We will provide return instructions.

Please do not send a product back without contacting us first.

4. Condition of returned products

If you exercise your right of withdrawal, you may handle and inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to how you could inspect it in a physical store. (European Union)

Please return the product in its original condition where possible, including original tags and packaging.

If the product has been used or handled beyond what is necessary for inspection and its value has consequently decreased, applicable law may allow us to deduct the resulting loss in value from the refund. (TTJA)

5. Return shipping costs

Where a statutory right of withdrawal applies, the customer is responsible for the direct cost of returning the product, provided we informed the customer of this before the purchase. (European Union)

If the product is defective, damaged or incorrect, the applicable return costs will be handled in accordance with mandatory consumer law.

We recommend using a tracked shipping service when returning an item.

6. Refunds

When you validly exercise your statutory right of withdrawal, we will refund the payments we have received from you in accordance with applicable law.

The refund will normally be made using the same payment method used for the original purchase.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first. (European Union)

Where required by law, the refund will include the standard delivery cost originally paid by you. We are not required to refund additional costs resulting from your choice of a more expensive delivery option. (European Union)

7. Defective, damaged or incorrect products

If your TØTE arrives defective, damaged or different from what you ordered, please contact us as soon as possible at:

nobeachlabel@gmail.com

Please provide:

• your order number;
• photographs of the issue; and
• a short description of the problem.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law, which may include repair, replacement, price reduction or refund.

For EU consumers, statutory protection for defective or non-conforming goods generally includes a minimum two-year legal guarantee, subject to applicable national rules. (European Union)

8. Exchanges

We currently do not offer direct exchanges.

If you want a different product, colour or size, you may return the original product where legally eligible and place a new order separately.

9. Pre-order products

Pre-order products are subject to the same statutory consumer rights as other products unless a specific legal exception applies.

For a standard pre-order product, the EU/EEA withdrawal period generally begins when the product is delivered to you, not when the pre-order is placed. (European Union)

Please refer to our Pre-Order Policy for information about production and estimated delivery times.

10. Items that cannot be returned under the statutory withdrawal right

The statutory right of withdrawal may not apply to certain products, including products that are:

• made according to the customer’s individual specifications;
• clearly personalised; or
• otherwise covered by a statutory exception.

Any applicable exception will be communicated before purchase. (European Union)

This does not affect your legal rights regarding defective or non-conforming products.

11. Contact

For questions regarding returns or refunds, please contact:

nobeachlabel@gmail.com

NØ BEACH label

Operated by Nuaro Creative OÜ

Estonia